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Privacy Policy

Enchanted Rock Privacy Notice

Effective Date: Oct 26, 2023

Table of Contents

This Notice contains the following sections:

Purpose of this Privacy and Cookies Notice

We take your privacy very seriously and are committed to protecting the information we hold about you. We ask that you read this Notice carefully as it contains important information about what information we collect about you via www.enchantedrock.com and through other interactions with us (the “Services“), what we do with that information, and the situations in which we may disclose your information to other businesses or organisations.

This Notice also tells you how you can exercise your rights (including rights under UK, EU, and US data protection law if you are accessing the Services from those jurisdictions). More information about your rights and how you can exercise them is set out in the “Your Rights” section below.

This Notice applies to information processed by or collected on behalf of Enchanted Rock. It does not apply to any third party-sites that may be linked to the Services. For details of how such third parties use your data, please refer to the applicable privacy notice available on the relevant third party website.

Our Services is not intended for children, and we do not knowingly collect data relating to children.

Who Are We?

We are Enchanted Rock Holdings, LLC (a Delaware limited liability company with corporate headquarters at 1113 Vine Street, Suite 101, Houston, Texas 77002) and its subsidiaries. When we refer to “Enchanted Rock”, “we”, “our”, “us” in this notice, we are referring to Enchanted Rock Holdings, LLC and its subsidiaries.

For the purposes of data protection legislation compliance, we are a “Controller”. This means that we are responsible for, and control the processing of your information.

How We Use Your Information:

We will collect your information for the purposes set out below. If you are accessing the Services from the UK or EU, we have also indicated below which legal basis under UK and EU data protection law allows us to use your information in this this way:

a) to perform our contract with you for your product or service or for taking steps prior to entering into it (legal basis: to perform a contract that we have entered into with you) including:

i. creating, administering and managing your account;
ii. communicating with you about your account;
iii. providing technical support to customers;
iv. processing, evaluating and responding to your requests, enquiries and applications;
v. providing you with the specific content offerings you select; and
vi. exercising our rights set out in agreements and contracts.

b) to comply with our legal obligations (legal basis: because it is necessary for compliance with a legal obligation) including:

i. monitoring compliance with internal policies and procedures (such as this Service’s terms of use and to ensure the safety of our network services);
ii. complying with laws or any legal obligations or industry standards that apply to us;
iii. complying with any orders of regulatory authorities;
iv. establishing, defending and enforcing our legal rights;
v. for activities relating to the prevention, detection and investigation of crime;
vi. record keeping; and
vii. dealing with requests from you to exercise your rights under data protection laws.

c) where we consider that, on balance, it is appropriate for us to do so (legal basis: because it is in our legitimate interests as a business) including:

i. for management and audit of our business operations including performing. accounting, auditing, billing, reconciliation and collection activities;
ii. to administer our internal policies and procedures;
iii. to enable you to participate in our webinars; and
iv. send you email messages about Services maintenance or updates.

Information you give us when you sign up for marketing from us or for marketing research purposes

If you sign up to receive promotional material and whitepapers from us, complete a survey or sign up for email updates, we may use your information for direct marketing or market research purposes.
In accordance with applicable law (which may require obtaining consent depending on your jurisdiction of residence), we will use the details you have provided to us, either directly on our Services or via third party forms to deliver promotional information and whitepapers about new products, special offers, updates about offerings, services, products or other events and other information we think you may find interesting. We may also use this information for market research purposes to help us better understand the effectiveness of our advertising and marketing and analyse our products, services and Services.

We may combine information that we collect from you with information we obtain about you from third parties. We may aggregate and/or de-identify any information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes and to improve users’ experience on the Services, and may also disclose such data to any third parties.

What Information Do We Collect About You?

We may collect the following information from you or your device when you visit our Services and/or choose to fill out a form to provide your details:
⦁ identity data, including your full name and title;
⦁ contact data, including your company name, email address and telephone number;
⦁ log information, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services, sites accessed during your visit and the date and time of each visitor request; and
⦁ device information, including the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers and mobile network information.

Please note that some of this information, such as log information and device information, is collected automatically as you use the Services through cookies and similar tools. See the “Cookies and Tracking” section below for more information.
Information Collected from Third Parties. We may receive additional information such as demographic and statistical information from third parties and sources, such as business partners, marketers, researchers, analysts, public records, and others that we may attribute to you based on your assignment to certain statistical groups. We use this information to supplement the information that we collect directly from you in order to derive your possible interests and provide more relevant experiences for you and improve our websites, analytics, and advertising.

Social Network Services

To enhance your experience on our Services, we sometimes embed content and disclosure tools from third-party sites, such as “like” buttons from social networking sites; these third-party sites may also place and access cookies on your device. We do not control the placement or access of these third-party cookies. You should check the relevant third-party website(s) for more information about these cookies and whether and how you may make choices about them. These are:

How Long Do We Keep your Information?

We will not hold your information for longer than is necessary. We keep your information for different lengths of time depending on what it is used for.

For example, we will retain your information as long as necessary to fulfil any contractual obligations to you. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain your information collected from our use of cookies on our Services. For more information, see the information below relating to our use of cookies.

Where we no longer need to process your information for the purposes set out in this Privacy Notice, we will delete or de-identify your information from our systems within a reasonable period of time. Where permissible, we will also delete your information upon request, as further described in this Privacy Notice.

To whom do we disclose your information?

We may disclose your information to other people or organisations for the purposes described below including:

⦁ our legal and other professional advisers, auditors and actuaries;
⦁ our affiliates and subsidiaries under common ownership and/or control;
⦁ financial institutions and trade associations;
⦁ law enforcement agencies, governmental officials or governmental and regulatory bodies as required to comply with the law or to comply with a legitimate legal request or legal process;
⦁ courts and other organisations where that is necessary for the administration of justice, to protect vital interests and to protect the security or integrity of our business operations;
⦁ when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity;
⦁ service providers we have retained to perform services on our behalf (e.g., providers of hosting services, data analytics, marketing, customer support). These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;
⦁ information disclosed as part of a part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of all or a portion of company assets, including bankruptcy proceedings; insolvency or receivership. In such events we will provide prominent notice of the change in ownership and comply with other applicable legal requirements; and
⦁ market research organisations who help us to develop and improve our products and services.

Your Rights

Depending on your jurisdiction of residence, you have a number of legal rights over the information that we hold about you. These rights give you control over how your data is used and managed. In order to process any of the requests listed below, we may need to verify your identify for your security. You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

In such cases your responses will be necessary for you to exercise this right. We will respond to any requests as soon as practical and as required by law. You will not be discriminated against if you choose to exercise any of these rights. The specific rights you may have depending on your jurisdiction of residence include:

The right to access information we hold about you
At any point you can contact us to request that the information we hold about you as well as confirmation from us as to whether or not we are processing your information, why we have that information, who has access to the information and where we got the information.

The right to correct and update the information we hold about you
If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased
If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your data
You have the right to request that Enchanted Rock stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.

The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing. In order to process your request we may need to verify your identity for your security.

The right to data portability
You have the right to request that we transfer your data to another controller. Once we have received your request, we will comply where it is feasible to do so.

The right to not have your information sold or shared/processed for targeted advertising.
Depending on your jurisdiction, you may also have the right to opt out of “sales” of your information and “sharing/processing of your information for targeted advertising”.

As explained in the “Cookies and Tracking” section below, we sometimes disclose information to third-party advertising providers for targeted advertising purposes or use advertising analytics partners to assist us in analyzing use of our services and our user/customer base. Under applicable law, the disclosure of your information to these third parties to assist us in providing these services may be considered a “sale” of information or the processing/sharing of information for targeted advertising purposes.

If you would like to opt out of the disclosure of your personal information for purposes that could be considered “sales” for those third parties’ own commercial purposes, or “sharing” or processing for purposes of targeted advertising, please visit the following link, which is also available in the footer of our website: “Your Privacy Choices.” Note that you will need to opt out on each device you use to access the Services.
Please note that we do not knowingly sell the personal information of minors under 16 years of age.

The right to complain
You can make a complaint to us by contacting us via info@enchantedrock.com or if applicable to your jurisdiction, you may have the right to lodge a complaint with your data protection supervisory authority.

There are some possible exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal information about another person or if we are legally prevented from disclosing such information. If you wish to exercise any of these rights you should contact us using the details provided below.

Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. You also have the right to lodge a complaint with a supervisory authority.

Where Do We Transfer Information To?

We may transfer your information collected about you to countries other than the country in which the information was originally collected. These countries may have data protection and privacy laws that are different to the laws of your country and, in some cases, may not be as protective.
However, we take appropriate safeguards so your information remains protected in accordance with this Privacy Notice.

If we are established in the United Kingdom, Switzerland or in the EU/EEA or are otherwise subject to the UK or EU GDPR (or similar laws), we will only transfer your information to countries that are considered by those laws to provide an adequate level of protection, in particular by way of entering into appropriate data transfer agreements based on the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement and other such suitable measures to ensure that your information is protected.

How We Protect Your Information

To protect your information, we have policies and procedures in place to help make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and that systems that can access the information have appropriate security measures in place in accordance with industry standard computer security and industrial security practices.

In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies and protect against loss, misuses or unauthorised access of your information.

Notice to California Residents

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and disclose your “personal information” as defined in the California Consumer Privacy Act (“CCPA”).

We describe the categories of information we collect, our business purposes for collecting such information, the sources and uses of such information and the entities with which we disclose such information in the “What Information Do We Collect About You”, “How We Use Your Information,” and “To Whom Do We Disclose Your Information” sections of this Notice above. We provide additional information required by the CCPA below.

Sale/Sharing of Personal Information. The CCPA sets forth certain obligations for businesses that “sell” personal information or “share” personal information for cross-context behavioral advertising purposes. Under the CCPA, “sale” and “sharing” are defined such that they may include allowing third parties to receive certain information for advertising purposes. We “sell” or “share” the following categories of information to third-party advertising partners and vendors that support our advertising efforts (such as advertising analytics services):

Identifiers (such as name, address, email address); and internet or other network or device activity (such as browsing history, IP address, and usage information).
If you would like to opt out of our use of your information for such purposes that are considered a “sale” or “sharing” for cross-context behavioral advertising purposes under California law, please visit the “Your Privacy Choices” link in the footer of our website. Alternatively, if you have a legally-recognized browser-based opt out preference signal turned on via your device browser, we recognize such preference in accordance with applicable law. Please note that we do not knowingly sell the personal information of minors under 16 years of age.

Additional California Privacy Rights. In addition to the rights set forth in this section, California residents may make certain requests about their personal information under the CCPA as set forth in the section above on “Your Rights”

The CCPA also allows you to limit the use or disclosure of your “sensitive personal information” (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for disclosed and permitted business purposes for which there is not a right to limit under the CCPA. We ask that users not include sensitive information in your correspondence with or any submissions to us.

Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Except as otherwise described herein with respect to legally required browser based opt outs, we do not recognize or respond to browser-initiated DNT signals, as there is no industry-wide framework for DNT signals. To learn more about Do Not Track, you can do so here. Please note that Do Not Track is a different mechanism that the legally-recognized browser-based opt out preference signal mentioned above.

Cookies and Tracking

Use of cookies

A cookie is a small piece of data (text file) which is placed onto your computer (or other electronic device) when you access our Services. They are designed to hold a modest amount of data specific to a particular client and website, which can be accessed either by the web server or the client computer. We use cookies on this Services to:

⦁ a) recognise you whenever you visit this Services (this speeds up your access to the Services as you do not have to log in each time);
⦁ b) obtain information about your preferences, online movements and use of the internet;
⦁ c) carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests;
⦁ d) target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
⦁ e) make your online experience more efficient and enjoyable.

Depending on your jurisdiction of residence, we may need your consent in order to use cookies on this Services. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

Third-party links

This Services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or disclose data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Services, we encourage you to read the privacy policy of every website you visit.
Description of cookies

The types of cookies we use on our Services include:

⦁ a) Essential Cookies– Essential cookies are those cookies which are essential for the operation of a website. Essential cookies include cookies such as login cookies.

⦁ b) Functionality Cookies–These cookies recognise you when you return to a website, they remember your preferences and they provide enhanced, more personalised features.

⦁ c) Analytics/Performance Cookies– Analytics cookies, along with other information, allow websites to calculate the aggregate number of people using a website and which features of a website are most popular. This information is generally used to improve our Services.

⦁ d) Advertising cookies — these cookies allow our advertising partners to collect information about how you use the Services so that they can display advertisements that they think may be of interest to you as you browse the internet.

Cookies can remember login information, preferences, and your last time logging onto the Services. Cookies, as well as other tracking technologies, such as pixels, web beacons, and similar mechanisms, may record information such as Internet Domain and host names; Internet Protocol (IP) addresses, browser software and operating system types; clickstream patterns, and dates and times that our Services is accessed.

The table below provides some information on the cookies which we use on our Services:

How to turn off cookies

If you disable cookies, please be aware that you may lose some of the functionality of this Services and may need to re-enter your information to gain access to certain parts of the Services.

For information on how to disable cookies, please refer to your browser’s documentation:

InPrivate mode in Microsoft Internet Explorer
Incognito mode in Google Chrome
Private browsing mode in Mozilla FireFox
Private browsing mode in Apple Safari

If you are interested in more information about online targeted advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link or the Digital Advertising Alliance’s Consumer Opt-Out link to opt-out of receiving tailored advertising from companies that participate in those programs.

Contact us

If you would like to unsubscribe or otherwise manage your marketing preferences, you can do so either by clicking the unsubscribe link at the bottom of any email we send to you or by contacting us at info@enchantedrock.com.

Questions, comments or requests concerning this Privacy and Cookies Notice are welcomed and can be sent by:

Emailing us at: info@enchantedrock.com
Calling us at: +1 713-429-4091
Writing us at:
Enchanted Rock, LLC
1113 Vine St., Suite 101
Houston, TX 77002

If you have a concern about the way we handle your information you have the right to complain to the data protection authority in the country where you live, work, or where you believe a breach has occurred.

We keep our Privacy and Cookies Notice under regular review. You should check this notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the Services.