Privacy Policy

Purpose of this Privacy and Cookies Notice

We take your privacy very seriously and are committed to protecting the information we hold about you. We ask that you read this Notice carefully as it contains important information about what personal information we collect about you via (the “Site“), what we do with that information, and the situations in which we may share your information with other businesses or organisations. Personal information includes information such as your name, email address, IP address, device identifier and information about your preferences.

This Notice also tells you how you can exercise your rights (including rights under UK and EU data protection law if you are accessing the Site from those jurisdictions). More information about your rights and how you can exercise them is set out in the “Your Rights” section below.

This Notice applies to personal information processed by or collected on behalf of Enchanted Rock. It does not apply to any third party-sites that may be linked to the Site. For details of how such third parties use your data, please refer to the applicable privacy notice available on the relevant third party website.

Our Site is not intended for children, and we do not knowingly collect data relating to children.

Who are we?

We are Enchanted Rock Holdings, LLC (a Delaware limited liability company with corporate headquarters at 1113 Vine Street, Suite 101, Houston, Texas 77002) and its subsidiaries. When we refer to “Enchanted Rock”, “we”, “our”, “us” in this notice, we are referring to Enchanted Rock Holdings, LLC and its subsidiaries.

For the purposes of UK and EU data protection legislation, we are a “Controller”. This means that we are responsible for, and control the processing of your personal information.

How we use your information:

We will collect your personal information for the purposes set out below. If you are accessing the website from the UK or EU, we have also indicated below which legal basis under UK and EU data protection law allows us to use your information in this this way:

a) to perform our contract with you for your product or service or for taking steps prior to entering into it (legal basis: to perform a contract that we have entered into with you) including:
i. creating, administering and managing your account;
ii. communicating with you about your account;
iii. to provide technical support to customers;
iv. process, evaluate and respond to your requests, enquiries and applications;
v. provide you with the specific content offerings you select; and
vi. to exercise our rights set out in agreements and contracts.
b) to comply with our legal obligations (legal basis: because it is necessary for compliance with a legal obligation) including:
i. monitoring compliance with internal policies and procedures (such as this Site’s terms of use and to ensure the safety of our network services);
ii. for compliance with laws or any legal obligations or industry standards that apply to us;
iii. to comply with any orders of regulatory authorities;
iv. for establishment, defence and enforcement of our legal rights;
v. for activities relating to the prevention, detection and investigation of crime;
vi. record keeping; and
vii. to deal with requests from you to exercise your rights under data protection laws.
c) where we consider that, on balance, it is appropriate for us to do so (legal basis: because it is in our legitimate interests as a business) including:
i. for management and audit of our business operations including performing. accounting, auditing, billing, reconciliation and collection activities;
ii. to administer our internal policies and procedures;
iii. to enable you to participate in our webinars; and
iv. send you email messages about Site maintenance or updates.

Information you give us when you sign up for marketing from us or for marketing research purposes

If you sign up to receive promotional material and whitepapers from us, complete a survey or sign up for email updates, we may use your personal information for direct marketing or market research purposes.

With your consent, we will use the details you have provided to us, either directly on our Site or via third party forms to deliver promotional information and whitepapers about new products, special offers, updates about offerings, services, products or other events and other information we think you may find interesting. We may also use this information for market research purposes to help us better understand the effectiveness of our advertising and marketing and analyse our products, services and Site.

What information do we collect about you?

We may collect the following information from you when you visit our Site and/or choose to fill out a form to provide your details:

  • identity data, including your full name and title;
  • contact data, including your company name, email address and telephone number;
  • log information, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site, sites accessed during your visit and the date and time of each visitor request; and
  • device information, including the computer or mobile device you use to access our Site, such as the hardware model, operating system and version, unique device identifiers and mobile network information.

Social Network Sites

To enhance your experience on our Site, we sometimes embed content and sharing tools from other third party sites, such as “like” buttons from social networking sites; these third-party sites may also place and access cookies on your device. We do not control the placement or access of these third-party cookies. You should check the relevant third-party website(s) for more information about these cookies and whether and how you may make choices about them. These are:

How long do we keep this information for?

We will not hold your personal information for longer than is necessary. We keep your personal information for different lengths of time depending on what it is used for.

For example, we will retain your personal information as long as necessary to fulfil any contractual obligations to you. We will also retain your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain your personal information collected from our use of cookies on our Site. For more information, see the information below relating to our use of cookies.

Where we no longer need to process your personal information for the purposes set out in this Privacy Notice, we will delete your personal information from our systems. Where permissible, we will also delete your personal information upon request, as further described in this Privacy Notice.

Who do we share your personal information with?

We may share your personal information with other people or organisations for the purposes described below (legal basis: to perform a contract that we have entered into with you or because it is in our legitimate interests as a business) including:

  • our legal and other professional advisers, auditors and actuaries;
  • financial institutions and trade associations;
  • law enforcement agencies, governmental officials or governmental and regulatory bodies as required to comply with the law or to comply with a legitimate legal request or legal process;
  • courts and other organisations where that is necessary for the administration of justice, to protect vital interests and to protect the security or integrity of our business operations;
  • when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity;
  • service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;
  • information shared as part of a part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets, including bankruptcy proceedings; insolvency or receivership. In such events we will provide prominent notice of the change in ownership; and
  • market research organisations who help us to develop and improve our products and services.

Sale of personal information

We do not sell or any of your personal information to third parties. We do not disclose your personal information to third parties other than as described at “Who do we share your personal information with?”.

Your Rights

You have a number of legal rights over the personal data that we hold about you. These rights give you control over how your data is used and managed. In order to process any of the requests listed below, we may need to verify your identify for your security. You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
In such cases your responses will be necessary for you to exercise this right. We will respond to any requests as soon as practical and as required by law. You will not be discriminated against if you choose to exercise any of these rights. Specifically, under UK and EU data protection laws you have the following rights:

The right to access information we hold about you

At any point you can contact us to request that the information we hold about you as well as confirmation from us as to whether or not we are processing your personal data, why we have that information, who has access to the information and where we got the information.

The right to correct and update the information we hold about you

If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased

If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your data

You have the right to request that Enchanted Rock stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing. In order to process your request we may need to verify your identity for your security.

The right to data portability

You have the right to request that we transfer your data to another controller. Once we have received your request, we will comply where it is feasible to do so.

The right to complain

You can make a complaint to us by contacting us via or if applicable to your jurisdiction, you may have the right to lodge a complaint with your data protection supervisory authority.

There are some possible exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal data about another person or if we are legally prevented from disclosing such information. If you wish to exercise any of these rights you should contact us using the details provided below.

Where do we transfer information to?

We may transfer your personal information collected about you to countries other than the country in which the information was originally collected. These countries may have data protection and privacy laws that are different to the laws of your country and, in some cases, may not be as protective.

However, we take appropriate safeguards so your personal information remains protected in accordance with this Privacy Notice.

If we are established in the United Kingdom, Switzerland or in the EU/EEA or are otherwise subject to the UK or EU GDPR (or similar laws), we will only transfer your personal information to countries that are considered by those laws to provide an adequate level of protection, in particular by way of entering into appropriate data transfer agreements based on the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement and other such suitable measures to ensure that your personal information is protected.

How We Protect Your Information

To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have the necessary security measures in place in accordance with industry standard computer security and industrial security practices. To achieve this, all employees, contractors and sub-contractors have roles and responsibilities defined in those policies and procedures.

To make sure all employees, contractors and subcontractors understand these responsibilities they are provided with the necessary training and resources they need.

In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies and protect against loss, misuses or unauthorised access of your personal information.

To make sure that these measures are suitable, vulnerability tests are run regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled. Additionally, all areas of the organisation are constantly monitored and measured to identify problems and issues before they arise.

Cookies and Tracking

Use of cookies

A cookie is a small piece of data (text file) which is placed onto your computer (or other electronic device) when you access our Site. They are designed to hold a modest amount of data specific to a particular client and website, which can be accessed either by the web server or the client computer. We use cookies on this Site to:

  • a) recognise you whenever you visit this Site (this speeds up your access to the Site as you do not have to log in each time);
  • b) obtain information about your preferences, online movements and use of the internet;
  • c) carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests;
  • d) target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
  • e) make your online experience more efficient and enjoyable.

In most cases we will need your consent in order to use cookies on this Site. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

In most cases we will need your consent in order to use cookies on this Site. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

Third-party links – This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.



Before we can place non-essential cookies onto your computer (i.e. those which fall under categories b) and c) below), we must have first obtained your consent.

Description of cookies

The types of cookies we use on our Site include:

  • a) Essential Cookies– Essential cookies are those cookies which are essential for the operation of a website. Essential cookies include cookies such as login cookies.
  • b) Functionality Cookies–These cookies recognise you when you return to a website, they remember your preferences and they provide enhanced, more personalised features.
  • c) Analytics/Performance Cookies– Analytics cookies, along with other information, allow websites to calculate the aggregate number of people using a website and which features of a website are most popular. This information is generally used to improve our Site.

Cookies can remember login information, preferences, and your last time logging onto the Site. Cookies, as well as other tracking technologies, such as HTML5 local storage, Local Shared Objects (such as “Flash” cookies), web beacons, and similar mechanisms, may record information such as Internet Domain and host names; Internet Protocol (IP) addresses, browser software and operating system types; clickstream patterns, and dates and times that our Site is accessed.

The table below provides some information on the cookies which we use on our Site:

How to turn off cookies

If you disable cookies, please be aware that you may lose some of the functionality of this Site and may need to re-enter your information to gain access to certain parts of the Site.

For information on how to disable cookies, please refer to your browser’s documentation:

InPrivate mode in Microsoft Internet Explorer
Incognito mode in Google Chrome
Private browsing mode in Mozilla FireFox
Private browsing mode in Apple Safari

Contact us

If you would like to unsubscribe or otherwise manage your marketing preferences, you can do so either by clicking the unsubscribe link at the bottom of any email we send to you or by contacting us at

Questions, comments or requests concerning this Privacy and Cookies Notice are welcomed and can be sent by:

Emailing us at:

Calling us at: +1 713-429-4091

Writing us at:
Enchanted Rock, LLC
1113 Vine St., Suite 101
Houston, TX 77002

If you have a concern about the way we handle your personal data you have the right to complain to the data protection authority in the country where you live, work, or where you believe a breach has occurred.
We keep our Privacy and Cookies Notice under regular review. You should check this notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the Site. This Privacy and Cookies Notice was last updated on 16 August 2023.